FREQUENTLY ASKED QUESTIONS
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YES! The consultation helps me understand exactly what you’re looking for so I can plan your shoot properly. That way, when shoot day comes, everything runs smooth and we can lock in the vision.
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Raw files will be sent within 48-72 hours of your shoot.
Normal turnaround time for edited images are 5-7 business days (Usually doesn’t take that long) from when the date the client selects images to be edited.
This excludes holidays and weekends.
Reserve your shoot 1-2 weeks in advance to guarantee timely delivery.
There is a 24-48 hour rush fee of $100 available if needed.
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At the time of booking, a 50% non-refundable deposit is required to secure your appointment date and time (Holiday and Limited Mini Sessions must be paid in full) Your deposit can be paid in the form of invoice, Zelle, or Cashapp)
Sessions must be paid in full prior to shoot date or immediately after the shoot via cash, invoice, tap pay, or Zelle or Cashapp. Checks are not accepted.
- Appointments made without deposit may not be honored and are subject to cancellation, payment of the deposit acts as an agreement to all of the LHJ Visuals LLC policies
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- An additional $25 surcharge will be added on all sessions where client is beyond 15 minutes late. Session end times will not be extended to accommodate client late arrivals. If a client is 30 minutes late, there will be a $50 charge if notified prior. If LHJ Visuals is not notified prior, the shoot is automatically cancelled once the 30 minutes has passed, unless notified or agreed upon prior and the deposit will not be refunded/transferrable.
Rescheduling is allowed one time at no cost if notified at least 48 hours before your scheduled session.
Studio Sessions: A $45 rescheduling fee applies to any date change, regardless of notice.
Non- Studio Sessions: One reschedule is allowed with at least 48 hours’ notice. Any reschedules made less than 48 hours before the session will incur a $45 fee.
You cannot reschedule the day of the shoot. This is counted as a cancellation, unless agreed prior.
IN the event that the full payment was sent prior to the shoot and the client is looking to cancel the shoot, they are guaranteed 50% back of the total amount paid upon cancellation. (Unless this payment was one transaction made in the form of the deposit, then it is non-refundable as stated)
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YES!
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No, ALL raw photos come with each package.
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Yes, my recommendation is that you bring 2-4 people for anything outside. Large groups of people tend to take the focus away from the actual pictures and we shoot less than were suppose to. It is totally up to you, you can bring your whole family if you want.
In studio, you can only bring 1-2 guest that are not apart of the shoot.
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Color correction
Minor acne removal & face retouch
Teeth whitening & correction
Minor fly away hair removal etc.
** Please do not come ashy as I can not edit this **